Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What special events are planned for this year?

Visit our special events page for upcoming events. We add performances throughout the season, so be sure to check back often.

View Event Page

What types of jobs does Hurricane Harbor Chicago offer and how do I apply?

Six Flags St. Louis has positions in various departments, and you may find this information and apply online.

View Jobs

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

When does the park open?

Click here for the operating calendar.

View Operating Calendar

Does Hurricane Harbor Chicago have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That’s why, in addition to the most thrilling rides on the planet, you’ll find a wide variety of top-shelf entertainment right here at the park. From Shows, to Characters, this is the kind of entertainment you’ll be talking about for years to come. For shows, please visit our entertainment page or event page.

View Entertainment Page

View Event Page

Where can I get a map of the park?

Our park map is available online.

View Park Map

How do I get information about Hurricane Harbor Chicago and the area?

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging near National Site

View Lodging Page

Is Grad Nite a general public mix-in event?

No. Grad Nite is not open to the public. It’s a private event held exclusively for graduates and chaperones and only registered schools who have pre-paid will be allowed entry.

Is the entire park open on Grad Nite?

Hurricane Harbor waterpark, water rides, and children’s areas will not be open. But that still leaves you with coasters and tons of other thrilling rides to ride all night long!

Is there a dress code for Grad Nite?

Yes. We don’t require black tie and formals, but you should definitely dress comfortably. Make sure to check the weather too! A light jacket may be a good idea. Additionally, all schools must adhere to their school’s dress code policies and must meet, at minimum, Six Flags St. Louis standard park dress code.

What are the current ticket prices?

Six Flags St. Louis offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.

View Ticket Page

What are the Grad Nite park hours?

Grad Nite starts at 10:00pm and ends at 4:00am. With the VIP and Extreme Grad Nite packages, you can enter the park at 9:00pm for Exclusive Ride Time!

What are the operating hours?

For more information, see our park calendar.

View Park Calendar

What concerts are planned for this year?

Great concerts are held throughout the season. Visit our events page for current concert listings, and check back throughout the season, as we continuously add performances to our lineup.

View Event Page

What if I don’t like roller coasters? Are there other things to do?

There is no shortage of fun during Grad-Nite! We have a DJ-hosted dance areas plus interactive games and activities around the park to keep you busy.

What is the email newsletter and how do I receive it?

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox. Join now!

Sign Up For eNewsletter  

What is the mailing address and phone number?

Six Flags St. Louis

P. O. Box 60

Eureka, MO 63025

636-938-5300

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags St. Louis proudly serves Coca-Cola products throughout the park for your enjoyment as well.  Check out our food listing page.

View Dining Page

Park Information

What is The Flash Pass and how does it work?

THE FLASH Pass is a ride reservation system. Learn more about FLASH Pass.

Learn About THE FLASH Pass

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags St. Louis.

View Guest With Disabilities Page

Is there a place to store my belongings inside the park?

Electronic, PIN CODE Access, lockers are available for rent in the Main Gate Area. Subject to availability.Lockers accept both dollar bills and credit cards.Water park lockers close when the water park closes, which is before the theme park. All items must be removed at this time, or the key deposit will be forfeited.

May I bring my own food and beverages into Six Flags St. Louis?

No outside food, beverages or coolers are allowed to be brought into Six Flags St. Louis. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park. Please note: grilling and/or open flames are strictly prohibited on park property (including the parking lot).

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags St. Louis. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags St. Louis. We have even more ideas on our tips for family fun page.

View Tips for Family Fun Page

What happens if I lose something while at the park?

Claim or report your lost items at Lost Parents/Lost and Found located at Guest Relations located at the main gate. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please go to www.chargerback.com  for assistance.

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

What is Six Flags St. Louis’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags St. Louis. Guests are prohibited from taking beer purchased in the park out through the front gate.

Are laser pointers permitted at Six Flags St. Louis?

For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Six Flags St. Louis?

Pets are not permitted in the park, with the exception of service animals. Daily kennel facilities are a free service provided to our Guests. Park-a-Pet is located in the parking lot area, just past Toll Plaza. Please see the Toll Plaza Attendant to reserve a kennel for the day.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

A limited number of strollers, wheelchairs and electronic convenience vehicles may be rented at Palace Rentals. They are provided on a first-come, first-serve basis, so plan to arrive early.

Does Hurricane Harbor Chicago have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, National Site strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.

Does Six Flags St. Louis have automatic tellers (ATMs)?

There are several ATM’s located throughout the park for your convenience.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When a guest returns with a proper hand stamp they can re-enter at any open lane. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Is smoking permitted in the park?

National Site is smoke-free, so smoking is permitted in designated areas only. E-cigarettes may only be used in designated smoking areas. Please refer to park signs for designated smoking locations or ask a staff member.

Attraction Information

Are there restrictions for guests with casts?

Restrictions regarding casts vary by ride and attraction.  For information specific to the rides and attractions, please refer to the Safety and Accessibility Guide.  The Safety and Accessibility Guide is available online or you may pick a copy up at Guest Relations.

View Guest Relations Page

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations to pick up our ADA Guide. 

Are there rides for small children to enjoy?

Six Flags St. Louis is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.View Kids Page

How fast is Six Flags St. Louis’s fastest roller coaster?

Mr. Freeze – 70 mph, The Boss – 66.3 mph, Ninja – 65 mph, Screamin' Eagle – 62 mph, American Thunder – 50 mph, Batman The Ride – 50 mph, Pandemonium – 31 mph, Boomerang – 50 mph

How many rides does Hurricane Harbor Chicago have?

A total of 35 rides are located in the Theme Park, 9 water rides in Hurricane Harbor Water Park and 3 attractions including Dragon’s Wing, Turbo Bungy, Speed-O-Drome Thrill Carts.  Visit our all rides page for a complete listing.

View All Rides 

How many roller coasters does Hurricane Harbor Chicago have?

A total of 9 roller coasters are located in the Theme Park.  Batman The Ride, Boomerang, Screamin’ Eagle, The Boss, Ninja, Mr. Freeze, Pandemonium, American Thunder and River King Mine Train.  Check out the All Rides Page of this site for a complete list of rides.

View All Rides

How tall is Six Flags St. Louis’s tallest roller coaster?

The Boss – 122 feet, Batman The Ride – 105 feet, Ninja – 110 feet, Mr. Freeze – 226 feet, Pandemonium – 52.5 feet, Screamin' Eagle – 110 feet, Boomerang – 125 feet

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?

Please refer to specific guidelines posted at the entrance of every ride.

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The requirements are listed on the specific ride pages on our website, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

View Ride Page

What is considered exceptional size where rides are concerned?

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

What is Six Flags St. Louis’s oldest existing roller coaster?

The Runaway Mine Train opened in 1971.

What is The Flash Pass and how does it work?

THE FLASH Pass is a ride reservation system.

Learn About THE FLASH Pass 

What is your loose article policy?

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: Pandemonium; BATMAN The Ride; American Thunder; The Boss, and Mine Train. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. 

What ride restrictions are there?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each ride.

View Ride Page

Trip Planning

Is there a place where I can leave my pets?

Daily kennel facilities are a free service provided to our Guests. Park-a-Pet is located in the parking lot area, just past Toll Plaza. Please see the Toll Plaza Attendant to reserve a kennel for the day. Pets are not allowed inside the park with the exception of service animals. Pets cannot be kept overnight, and must have current vaccinations and registration tags.

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park’s lockers.

Which hotels are close?

Please see our lodging page for more information.

View Lodging Page

Online Purchases

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership . If you need assistance with anything else, please visit our Contact Us.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (636) 938-5300 x6600. 

How do I get my season passholder coupon book?

View your e-coupons here

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on.

Make sure that all color and black ink cartridges contain ink and are working properly.

If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I made a mistake when ordering items from this site?

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

The ecommerce call center staff cannot process a refund under any circumstances.

Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.

Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the refund policy?

Tickets, season passes and all vouchers purchased on this site are

non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets, but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

Pricing and Admissions

I lost something in the park. What should I do?

Head on over to Lost and Found located near the Front Gate. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.

View Lost & Found Page

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the “Show Your Card and Save” program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

What does my Hurricane Harbor Chicago admission ticket include?

Your Six Flags St. Louis admission ticket includes all rides, shows and attractions.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a $10 upgrade on a full-price regular admission at the Guest Relations office on your next visit to the park during the current season. You will need to visit Guest Relations when you arrive at the park.

What if I have an unused season pass from a prior season?

Six Flags St. Louis Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Guest Relations building for a nominal fee. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

How much is parking?

Parking prices can be on our parking page.

View Parking Page

I am having a problem with my online ticket order. What should I do?

Please contact 636-938-5300 option 1-1-0

Are there any other fees I should know about?

There is a one-time processing fee added on to your entire order (not per ticket), both online and via order form.

Besides cash, what other forms of payment does Hurricane Harbor Chicago accept?

Six Flags St. Louis accepts Discover, Mastercard, Visa and American Express credit cards. 

Can I wait and pay for my tickets when I get to the park?

No; all cash group orders are pre-paid and must be paid in full before we can process your order. We do have a walk-up group rate, however it is more costly. No chaperone tickets or discounted parking are offered with the walk-up group rate.

Do you offer a non-rider discount?

No, National Site is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Six Flags St. Louis. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags Hurricane Harbor Chicago offer a discount on admission for groups?

Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page.

View Groups Page

Does Hurricane Harbor Chicago sell gift certificates?

Daily ticket, VIP Tours and Season Pass certificates may be purchased online.

How does our group receive the Tax Exempt rate?

To receive the tax exempt rate, your group must provide a copy of your STATE sales tax exempt letter at the time of purchase. We do accept all states, however please note a federal tax exempt letter will not be accepted. Please make sure your letter specifically says your organization is exempt from paying STATE sales taxes. We do require a copy of the actual letter, not just the tax number. Our auditor requires groups to submit one every year, so even groups who have previously visited must submit their letter. Tax Exemption is not offered when purchasing online.

How many people are considered a “group”?

Our normal group is considered 10 or more people. Because our Educational Days are a special event, we do not require a minimum as we understand that some schools may not have enough students to meet that minimum. THE GROUP MINIMUM IS 10+ ON ANY REGULAR OPERATING DAY. If your group totals over 100, please contact ext. 6288 for more information as the following information may not apply to you.