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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

What are the operating hours?

For more information, see our park calendar.View Calendar

What is the email newsletter and how do I receive it? 

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox.  Join now!  Join Newsletter

What is the mailing address and phone number?

Six Flags Hurricane Harbor Route 537 P.O. Box 120 Jackson, NJ 08527 732-928-2000

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Hurricane Harbor proudly serves Coca-Cola products throughout the park for your enjoyment as well.  Check out our food listings page.View Food Listings

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.View Calendar

What types of jobs does Six Flags Hurricane Harbor offer and how do I apply?

Six Flags Hurricane Harbor has positions in various departments, and you may find this information and apply online.Visit Jobs Page

When does the park open?

Click here for the operating calendar.View Calendar

Where can I get a map of the park?

Our park map is available online. In addition, once you arrive at Six Flags Hurricane Harbor, there are park maps available at the front gate as you enter the park. They are also available at Guest Relations.View Park Map

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

How do I get information about Six Flags Hurricane Harbor and the area?

You may visit the various pages on the website to find information on all of our rides, activities and attractions, as well as local lodging.

What are the current ticket prices?

Six Flags Hurricane Harbor offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, season passes and other options.Tickets Page

Park Information

Where can I find information for guests with disabilities?

All of the slide/tube attractions require climbing stairs. The wave pool and the "lazy river" are both wheelchair-accessible. More information is available at Guest Relations.Visit Guest Relations

Are laser pointers permitted at Six Flags Hurricane Harbor?

For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Six Flags Hurricane Harbor?

Pets are not permitted in the park, with the exception of service animals. Visit our offers page for information on local pet boarding.

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Do you rent strollers and wheelchairs?

Six Flags Hurricane Harbor does not offer strollers or wheelchairs for rent.

Does Six Flags Hurricane Harbor have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags strictly enforces a dress code. Proper swimwear is required. Swimwear with rivets or any other metal ornamentation is not permitted on the water slides. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Only waterproof swim diapers are permitted in the water and may be purchased at Island Traders. Park admission may be denied if clothing is deemed by management to be inappropriate.

Does Six Flags Hurricane Harbor have automatic tellers (ATMs)?

There are several ATM’s located throughout the park for your convenience.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Is smoking permitted in the park?

Six Flags Hurricane Harbor is smoke-free, so smoking is permitted in designated areas only. Please refer to park signs for designated smoking locations or ask a staff member. E-cigarettes may only be used in designated smoking areas.

Is there a place to store my belongings inside the park?

All day, unlimited access, electronic, PIN CODE Access, lockers are available for rent at Island Traders. Cash or credit is accepted for lockers inside the park. One time use lockers are available outside the main gate and are coin operated.

May I bring my own food and beverages into Six Flags Hurricane Harbor?

Food, beverages, coolers and grills may not be brought into the park. The only food exceptions is for food allergies as described below and infant food, in non-glass jars. Six Flags Hurricane Harbor NJ prohibits the use of grills and open flames in and around the property, including parking lots. Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag).  One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see Security at Six Flags Hurricane Harbor NJ to receive a medical sticker.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Hurricane Harbor. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our tips for family fun page.Tips For Family Fun

What happens if I lose something while at the park?

Lost and Found is located at the main entrance next to the Security Check Queue Lines. Attendants cannot be responsible for articles left at rides. Please secure all loose articles in a locker. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (732) 928-2000, extension 2151, or report a lost item online. 

Visit Lost & Found

What happens if it rains?

While some rides may close due to rain, they will re-open as soon as the weather clears. Refunds and rain checks are not offered.

What is Six Flags Hurricane Harbor’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Hurricane Harbor. Additionally, consumption of alcoholic beverages is not allowed in the Guest parking lot. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.

Attraction Information

Are there restrictions for guests with casts? 

Six Flags Hurricane Harbor does not allow casts on any of our water slides.

Are there restrictions for guests with prosthetic devices? 

There are restrictions on certain rides, depending on the prosthetic device. Please visit Guest Relations for more information. 

Are there rides for small children to enjoy?  

Little buccaneers can have a blast splashing around at Discovery Bay or Caribbean Cove. This children’s area features water play structures, slides, waterfalls and much more. Families can enjoy the Taak It Eez Ee Creek, Discovery Bay or the Big Bambu and Reef Runner. Check out our rides page for more information.

View Rides Page

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?

Please refer to specific guidelines posted at the entrance of every ride. 

What are the height requirements for the rides? 

The height requirements vary for each ride. The requirements are listed here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

What are the most popular rides for thrill-seekers? 

Thrill seekers are sure to enjoy one of our 10 amazing water slides including the extreme body slide, Jurahnimo Falls, towering 75 feet above Hurricane Harbor. Visit our all rides page for a complete listing.View Rides Page

What is considered exceptional size where rides are concerned? 

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides. Specific ride information is available at the ride and at Guest Relations.

What is your loose article policy? 

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance.

What ride restrictions are there? 

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed at each ride.

Trip Planning

Which hotels are close?

Please see our lodging page for more information.Learn More

Is there a place where I can leave my pets? 

Six Flags suggests that pets be left home. Animals are not permitted inside the park, with the exception of service animals.

What are the best days to visit? 

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer.

What is the weather like? 

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park’s lockers.¬†

Online Purchases

What is the Easy Payment Plan? 

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

What is the refund policy?  

Tickets, season passes and all vouchers purchased on this site are

non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

What if I made a mistake when ordering items from this site?

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

The ecommerce call center staff cannot process a refund under any circumstances.

Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.

Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the Buy Now, Pay Later payment plan?

It is a deferred billing program offered through 2013 where you could buy Season Passes and pay nothing until 2013. See the Buy Now, Pay Later terms.

Buy Now, Pay Later Terms and Conditions:

The Buy Now, Pay Later payment plan is offered online for select Season Passes to participating Six Flags parks. Buy select Season Passes at by January 1, 2013 and pay nothing until March 1, 2013. Using the Buy Now, Pay Later payment plan to purchase a Season Pass constitutes the purchaser√جø¬Ωs agreement to these Terms and Conditions. Please be sure to add [email protected] to your address book and check your spam folder.

Season Passes and online purchases are non-refundable and non-transferable. Failure to complete the payment on March 1, 2013 will result in the deactivation of the Season Pass(es) and the purchaser may not use any Season Pass in the order until such time that payment is made in full. Season Passes that are deactivated for non-payment may only be reactivated within 90 days of deactivation or the deactivation will become permanent.

All Buy Now, Pay Later purchases will be billed in full to the initial credit card on March 1, 2013. Payments declined for processing for any reason will be retried once after a 7-day grace period. Notice of the declined payment will be sent via email to the purchaser at the email address provided at the time of original purchase, with instructions on how to update payment information at Should the purchaser fail to correct the declined payment for any reason by March 9, 2013 all Season Passes made in the original purchase will be deactivated. A deactivated status notice will be sent to the purchaser via email with instructions to make payment by visiting the Payment Portal at The purchaser will be required to make payment in full before any of the Season Passes can be activated.

You may visit to change your payment type or even pay the full amount early. Changes in method of payment and early payment must be made no later than February 27, 2013 to ensure that they are processed prior to March 1, 2013.

The one-time online processing fee applies to online orders. There are no interest fees for using the Buy Now, Pay Later payment plan. Park rules apply to all Season Passes purchased through Buy Now, Pay Later. Season Passes are only valid for 2013 operating season.

If a purchaser chooses to buy Season Passes and additional items within the same online order, then only the Season Passes and Season Parking (if purchased) are entitled to deferred payment using the Buy Now, Pay Later plan. Any other items in the order must be paid for in full at the time of checkout.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date? 

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order. Last 4 of credit card Zip Code Phone Number

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (732) 928-2000 x2838. 

How do I get my season passholder coupon book?

To access your e-coupons, please long on to the Season Pass Holder portal. 

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.

You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.

If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

Ôªø¬†Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on.

Make sure that all color and black ink cartridges contain ink and are working properly.

If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

The credit card used to purchase these tickets.

Photo ID.

Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Pricing and Admissions

What if I have an unused season pass from a prior season?

Six Flags Hurricane Harbor Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you for a small fee at the Guest Relations building. You will need your credit card used to order the tickets, I.D. and your order confirmation number.

Besides cash, what other forms of payment does Six Flags Hurricane Harbor accept?

Six Flags Hurricane Harbor accepts Discover, Mastercard, Visa, and American Express credit cards. Our online store also accepts PayPal.

Do you offer a non-rider discount?

No, Six Flags Hurricane Harbor is a pay one price facility. Because of the breadth of activities offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the slides and other water areas.

Do you offer a Travel Agent discount? 

No. However, Group Rates are available for travel related groups through our Group Sales office. 

Do you offer military discounts? 

Most military bases offer discounted admission tickets at their MWR/ITR offices. Please visit your military base for more information.

Do you offer rain checks? 

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered. 

Does my child need a Season Pass or ticket?

Children two years old and younger receive free admission to Six Flags Great Adventure & Safari and Hurricane Harbor. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags Hurricane Harbo offer a discount on admission for groups?

Yes, groups of 15 or more people are eligible for a group discount. You may visit the groups page.

Visit Groups Page

Does Six Flags Hurricane Harbor sell gift certificates?  

Daily ticket, VIP Tours and Season Pass certificates may be purchased online.  

How much is parking?

Parking prices can be found here.Learn More

I am having a problem with my online ticket order. What should I do?

Please contact Guest Relations at (732) 928-2000 extension 2838.

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.Visit Lost & Found

Is there a discount for AAA members? 

AAA members receive $2 off the general admission with the “Show Your Card and Save” program when presenting your membership card at any of our water park ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.¬†

What does my Six Flags Hurricane Harbor admission ticket include?

Your Six Flags Hurricane Harbor admission ticket includes all rides and attractions. 

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.