Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

General Information

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

Does Six Flags Magic Mountain have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That's why, in addition to the most thrilling rides on the planet, you'll find a wide variety of top-shelf entertainment right here at the park. Concerts. Characters. The kind of entertainment you'll be talking about for years to come. For shows, please visit our entertainment page or events page.

How do I get information about Six Flags Magic Mountain and the area?

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging.

What are the current ticket prices?

Six Flags Magic Mountain offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.Tickets Page

What concerts are planned for this year?

Great concerts are held throughout the season. Visit our Events Page for current concert listings, and check back throughout the season, as we continuously add performances to our lineup.View Events Page

What is the email newsletter and how do I receive it?

The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox.Join Newsletter

What is the mailing address and phone number?

Our mailing address is 26101 Magic Mountain Parkway, Valencia, CA 91355.  For general park information, call (661) 255-4100.  Try our Spanish Info Line at (661) 255-4854.

What kinds of food does the park have?

Six Flags Magic Mountain has food for every taste, from Johnny Rockets hamburgers and shakes, pizza, and Asian Cuisine to Plaza Ice Cream & Shakes, and the World Famous Funnel Cake Factory. Many restaurants and snack areas are conveniently located throughout the Park. View our Dining page for a list of dining options.Dining Page

What special events are planned for this year?

Visit our events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.View Calendar

What types of jobs does Six Flags Magic Mountain offer and how do I apply?

Six Flags Magic Mountain offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term.  You may find this information and apply online on the Jobs page of our website.Visit Jobs Page

When does the park open?

Find out when the park opens and daily hours on the operating calendar.View Calendar

Where can I get a map of the park?

Our park map is available online.  In addition, once you arrive at Six Flags Magic Mountain, there are park maps available at the toll booths, ticket booths, entrance turnstiles and Guest Relations. View Park Map

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags Magic Mountain.Guests With Disabilities Page

Is there a place to store my belongings inside the park?

Lockers are located behind Guest Relations.  Lockers may not be reserved in advance. There is a nominal daily charge, plus a refundable key deposit.

May I bring my own food and beverages into Six Flags Magic Mountain?

Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Six Flags Magic Mountain prohibits the use of grills and open flames in and around the property, including parking lots. Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag).  One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please see Security at Six Flags Magic Mountain to receive a medical sticker.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Magic Mountain. Stop by Guest Relations for help planning your day at the park and to pick up a copy of your Guide to Family Fun at Six Flags Magic Mountain. We have even more ideas on our Tips for Family Fun page.Tips For Family Fun

What happens if I lose something while at the park?

Please visit Guest Relations located in Six Flags Plaza where representatives will be pleased to help you locate your lost items. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (661) 255-4103.

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered. As Guest safety is our number one priority, there are certain weather circumstances that may cause the entire Park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the Park's current operating status. Please check the website prior to visiting on days when weather may be a concern.

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions.  Learn more about THE FLASH Pass.Learn More

Are laser pointers permitted at Six Flags Magic Mountain?

For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Six Flags Magic Mountain?

Pets are not permitted in the park, with the exception of service animals.  Six Flags Magic Mountain does provide kennel services. Please ask a parking attendant for the location outside of the park. Los Angeles County requires proof of rabies vaccination in order to board your pet, so be sure to bring all documentation with you to the park. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Magic Mountain will call Animal Services to rescue your pet at your expense, which may also result in prosecution. 

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group. We suggest that you get a one-time height check wristband for your children, available at Guest Relations, all security information booths and major rides. Your cell phone number can be written on the wristband in case your child becomes separated from you.

Do you rent strollers and wheelchairs?

Located in Six Flags Plaza behind Guest Relations. Strollers, wheelchairs, and electronic wheelchairs (ECVs) are rented on a first-come, first-serve basis.

Does Six Flags Magic Mountain have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Magic Mountain strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor waterpark. Park admission may be denied if clothing is deemed by management to be inappropriate.

Does Six Flags Magic Mountain have automatic tellers (ATMs)?

 ATMs are available at select locations in the park.

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit e-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. This includes Season Passholders. Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Is smoking permitted in the park?

Six Flags allows smoking only in areas identified as designated smoking areas. E-cigarettes may only be used in designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.

Can I split my bonus months? Claim some as months and put the rest toward my gift card balance?

We are working on this functionality and will have more information for you soon.

Can I use my Six Flags gift card online at Six Flags’ website?

We are working on this functionality and will have more information for you soon.

Can I use my Six Flags card anywhere I want, such as a grocery store?

No, Six Flags gift cards may only be used at a Six Flags park.

Can I exchange my bonus months for a Six Flags gift card online and receive it in my email or in the mail?

Six Flags Gift cards can only be picked up in person at the park.

There are multiple Members on my account. How would we redeem each obtain our Six Flags gift cards?

Only the account holder (the one whose credit card is being charged) may request a gift card. One gift card will be issued per account.

Can I use this gift card for anything I want to buy at the park?

You can use this gift card for food, merchandise, or other experiences at any of our Six Flags parks. There are very few exceptions. Outside vendors and third party operators set up in the parks do not accept Six Flags gift cards.

Six Flags gift cards may not be used online at sixflags.com.

If I exchange my bonus months for a gift card, will my gift card ever expire?

No, this gift card will not expire! You can use this gift card for food, merchandise, or other experiences at any of our Six Flags parks.

Can I exchange my bonus months for a gift card at any open park if my home park is closed?

Yes! Beginning spring 2021 you will be able to exchange any bonus months for a Six Flags gift card in an amount equal to the monthly membership charges for the bonus months you have accrued.

Once we have announced an exchange date, you simply stop by the Member Services office when National Site is open on or after the announced date. If your park is not yet open by the announced date, you may visit any open Six Flags park to exchange your bonus months for a gift card.

Just let a team member at Member Services know you want to exchange your outstanding bonus months for a gift card. They will provide you with a new Six Flags gift card you can use during that visit or on an upcoming visit.

I’m a Member/Season Pass Holder, do I need to make a reservation or can I just show up?

All guests, including Members and Season Pass Holders, must have a reservation. Due to COVID-19, new safety procedures are in place. Advance reservations are required and tickets (if needed) must be purchased online. By requiring advance reservations, we can regulate the amount of visitors each day to ensure proper social distancing and eliminate overcrowding. Reservations allow us to space arrivals throughout the day. Guests without reservations will not be permitted to enter.

I purchased a one-day Six Flags Discovery Kingdom admission ticket earlier this year. Is it valid for The Marine World Experience?

Yes, you may use your one-day Six Flags Discovery Kingdom admission ticket to The Marine World Experience. Remember to make your reservation and enter your ticket number in our reservation system.

How do I contact Guest Relations

The fastest, best way to contact us is through our online webform or online chat (during regular business hours). Please note that the volume is especially high right now so it may take up to 48 hours for us to get back to you. We are reviewing messages as they come in and will try to get back to you faster if your issue is urgent. We will not penalize you for delays caused by us.

Contact Us

What happens with Season Pass and Membership Add-Ons?

Season Pass and Membership add-ons will be extended in the same way we extend your Season Pass or Membership. See above for details.

What are you doing for Season Pass Holders?

Thank you for being a 2020 Season Pass Holder! It’s important to us that we provide you with all of the value you paid for. As such, we have decided to extend your 2020 Season Pass until the end of 2021. There is nothing you need to do — your current card will continue to function until the end of the 2021 Season.

How do I cancel my Membership?

If you’ve already made your first 12 payments (or are about to make your 12th payment) you can submit a cancellation request at any time. Just visit our Cancellation Portal and you can do the whole thing electronically.

Who is eligible for this upgrade offer?

The offer is open to all Members who purchased or upgraded their Membership before October 1, 2020.

Members must continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) to receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) you will not be eligible for a free upgrade.

If I pause my Membership am I eligible for the free upgrade?

Members who continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) will receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) you will not be eligible for a free upgrade.

Can I pause my Membership?

Yes! It is possible to put your Membership on “Pause” until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2). When you put your Membership on Pause, we will STOP collecting your Membership payments and they won’t accrue on your account (we won’t make you pay us late for the months that your account is paused). Members who put their accounts on “Pause” will not receive the free upgrade bonus offers or extra time added to the end of their Membership (they will only receive additional time for the months they have paid for). There are no extra fees for pausing your Membership and it only takes a couple of minutes to do.

  • You may pause your Membership through March 1, 2021 or whenever the park reopens (whichever is later).
  • Your Membership will automatically be un-paused on March 2, 2021 or when the park re-opens in 2021 (whichever is later).
  • You will keep any “free” months you are entitled to, which will be added to the end of your Membership.
  • Your account must be current (no unresolved payment defaults) in order to pause.

Pause Your Membership

When will I receive my free upgrade?

Members who continue to make payments without pausing until the park re-opens in the spring (or March 2 if the park is open year-round or if the park opens prior to March 2) will receive their free upgrades when the park re-opens in the spring (or March 1, whichever is later).

If you pause (or your Membership is paused) at any time between September 25 and the time the park re-opens in the spring (or March 1, whichever is later) you will not be eligible for a free upgrade.

What are you doing for Regular and Gold Members?

Regular and Gold Members who haven’t already received a free, permanent upgrade to Gold Plus will receive a free upgrade to Gold Plus if they continue to make their monthly payments until after the park reopens in the spring (or March 2 if the park is open year round or if the park opens prior to March 2).

First and foremost, you will receive one “free” month of Membership for each month the park was closed during the original 2020 Season, rounded up to the nearest month. These months will be added to the end of your Membership. Any Membership add-ons you own and are paying for will also be extended.

With your free, permanent upgrade to Gold Plus Membership, you’ll get:

  • Season Parking
  • Admission to ALL Six Flags theme parks and outdoor waterparks
  • Membership Rewards with 1,000 starter bonus points
  • 20% off most candy and merchandise
  • 25% discount on drink bottles
  • Everyday discounts on food, friend tickets, and more
  • Exclusive Member activities and events
  • See the full list on our website!

Just to be clear: this upgrade is permanent — for as long as you remain a Member.

You do NOT need to take any special action to receive these benefits — your account will automatically be upgraded next spring when the park reopens (or March 2, 2021, whichever is later)

When do you anticipate being able to open the theme park?

The theme park will open exclusively to Members and Season Pass holders July 3, 2020 and to the general public July 4, 2020. Reservations will be required to visit the theme park for all Members, Season Pass holders and daily ticket holders.

Trip Planning

Is there a place where I can leave my pets?

Pets are not permitted in the park, with the exception of service animals. Six Flags Magic Mountain does provide kennel services. Please ask a parking attendant for the location outside of the park. Los Angeles County requires proof of rabies vaccination in order to board your pet, so be sure to bring all documentation with you to the park. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags Magic Mountain will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

Is there transportation to the park from a local hotel?

Learn about the City of Santa Clarita's Free Trolley Service.Learn More

What are the best days to visit?

Plan to visit when attendance is lightest.  Best bets: Weekdays in the summer and during the winter season.

What is the weather like?

Fortunately, Six Flags Magic Mountain is located in sunny Southern California.  Please check the local weather services before your visit. 

Which hotels are close?

Please see our lodging page for more information.

Online Purchases

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit sixflags.com/membership. If you need assistance with anything else, please visit our Contact Us page.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (661) 255-4106. 

How do I get my Thrill Passholder value book?

Pick up your passholder coupon book on your first visit to the park in the Spring, while supplies last.

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

I can’t complete the order because I don’t know all of the information about the Thrill Passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a Season Pass directly from the park.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

What is the refund policy?

Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why can’t I view the online store?

This e-commerce website requires the free Macromedia Flash Player 10. If you do not have the Flash Player 10 please download the latest version. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Why did I receive a special online offer via email, but my friend didn’t?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and Season Passes without specific dates are valid during the current operating season.

What does my Six Flags Magic Mountain admission ticket include?

Six Flags admission ticket includes unlimited fun on rides, attractions and shows with the exception of special events and certain attractions that require a fee.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date.

What if I have an unused Thrill Pass from a prior season?

Unused and unprocessed Season Passes may be upgraded to a current Season Pass for a fee.

What is the minimum size of a group?

15 people.

What should I do if I can’t print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Ecommerce Guest Relations at (661)255-4103.

Is there a processing fee?

There will be one processing fee per order.

Besides cash, what other forms of payment does Six Flags Magic Mountain accept?

Six Flags Magic Mountain accepts Discover, Mastercard, Visa, and American Express credit cards. Our online store also accepts PayPal.

Do you offer a non-rider discount?

No, Six Flags Magic Mountain is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office. 

Do you offer military discounts?

To honor our military (active and veterans) and their families, Six Flags Hurricane Harbor offers a $8 discount on every general admission ticket purchased.  Up to four tickets may be purchased with a valid U.S. military ID.  This offer is good at the Six Flags Hurricane Harbor ticket booths and is available any operating day.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds.  Most restaurants, theaters and shops will remain open.  Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered. 

Does my child need a Thrill Pass or ticket?

Children two years old and younger receive free admission to Six Flags Magic Mountain. A guest does not need a Season Pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags Magic Mountain offer a discount on admission for groups?

Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page, or call (661) 255-4500 for group information. Don't forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.Visit Groups Page

Does Six Flags Magic Mountain sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season. 

How much is parking?

Parking prices can be found on our parking page.Parking Page

How much of a deposit do you require?

There is not deposit for our tickets. You must purchase all of your tickets in advance.

I lost something in the park. What should I do?

Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.Visit Lost & Found

I’ve lost my Thrill Pass ID Card, what can I do?

Your Six Flags Magic Mountain Season Pass ID Card can only be replaced by visiting our Ticket Will Call Window in person on any Park operating day. The replacement fee is $25. 

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Thanksgiving Blowout Sale season passes as low as $60
Thanksgiving Blowout Sale save on memberships