Guest Relations

We want to make sure you have a great time at Six Flags Magic Mountain. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, located at Six Flags Plaza, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

Park Security

Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

Severe Weather

Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

If rain, wind or electrical storms force us to close certain rides for your safety, they will re—open as soon as safe operations can be assured. The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. Refunds or rain checks for inclement weather are not offered.

Park Announcements

Personal pages cannot be broadcast through the Park, but you can leave messages for other members of your party at Guest Relations.

Lost Parents

There are no lost children at Six Flags Magic Mountain, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer or visit Guest Relations. Before you enter the park, be sure to tell children to contact a host or hostess for assistance if their parents become lost. Our employees will escort children who have been separated from their family or group to Guest Relations. Another great back up plan is to get a one—time height check wristband for your children, as soon as you arrive. These wristbands are available at Guest Relations, as well as all security information booths and major rides. Your cell phone number can be written directly on the wristband just in case.

Guest with Disabilities

We strive to safely accommodate the needs of all guests including guests with disabilities. Please view our Guests with Disabilities page for information regarding safety and accessibility guidelines and our Attraction Access Passes.

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Donations/Community Relations

Six Flags is pleased to assist qualified Southern California (within zip codes: 90001-93999), non-profit organizations with their fundraising efforts with a once a year donation of two Six Flags Magic Mountain admission tickets.

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